Getting started

Getting started with Business Chat AI — verify with Meta, then message

Business Chat AI is the business chat operations layer. Meta Business Verification and the WhatsApp Cloud API number always happen on Meta. Follow this order so your customers see an official, verified business.

If someone asks “do I get a WhatsApp number when I sign up?” the answer is no. Sign up gives you a workspace. The number comes from Meta after they verify your business. Then we help you run inbox, campaigns, and support on that official number.

  1. 1

    Create a Business Chat AI workspace

    Sign up with your work email, the country where you operate, and a workspace name. Plan prices use that country’s currency. You still do not have a WhatsApp number at this step.

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  2. 2

    Complete Meta Business Verification

    In Meta Business Manager, submit your legal business details for Meta Business Verification. Meta reviews your company — not us. We cannot approve, skip, or issue this verification.

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  3. 3

    Get a WhatsApp Cloud API number from Meta

    After verification, add or request a WhatsApp Business phone number in Meta, finish display-name approval, and keep the Phone Number ID, WABA ID, and a permanent access token.

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  4. 4

    Connect that number here

    In API Settings, paste Phone Number ID, WABA ID and token, or use Embedded Signup when it is enabled. Point Meta’s webhook to this platform so inbound chats and statuses arrive in your inbox.

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  5. 5

    Serve opted-in customers

    Import contacts who asked for WhatsApp updates. Send only Meta-approved templates, reply inside the 24-hour window, and use campaigns or automation from your workspace.

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