Terms & Conditions

This Master Service Agreement ("Agreement") is a legal contract between CargoOne Pro Systems ("Company", "we", "us", or "our") and the legal entity accessing our services ("Client", "User", "you").

• "Services" means the CargoOneX SaaS platform, management portal, and associated customer booking templates.
• "Authorized Users" means employees or contractors of the Client authorized to use the Services.
• "Client Data" means all structured and unstructured data uploaded to the Services by or on behalf of the Client.

Subject to payment of the applicable Fees, the Company grants the Client a non-exclusive, non-transferable, revocable license to access and use the Services for internal logistics management purposes.

All Intellectual Property Rights in the Services, including but not limited to software architecture, source code, UI/UX designs, and vector graphics, remain the exclusive property of CargoOne Pro Systems. No ownership rights are transferred under this Agreement.

The Client is solely responsible for maintaining the confidentiality of administrative credentials. CargoOneX implements industry-standard security measures including AES-256 encryption for data at rest and TLS 1.3 for data in transit.

The Client agrees to use the Services in compliance with all applicable laws, including UK Anti-Bribery legislation and Export Control regulations.

The Company targets a 99.9% Uptime Commitment for the core Management Portal, excluding scheduled maintenance windows notified at least 24 hours in advance.

Technical support is provided via the integrated Support Desk, with response times categorized by severity Level (P1-P4) in accordance with our Service Level Agreement (SLA).

All fees are denominated in GBP and are exclusive of Value Added Tax (VAT) at the prevailing UK statutory rate. Invoices are payable within 14 days of the invoice date.

Non-payment within 30 days of the due date may result in temporary suspension of the Services. No refunds are provided for partial subscription months or unused user seats.

Either party may terminate this Agreement upon 30 days' written notice. Upon termination, the Client shall have 30 days to export Client Data via the provided CSV/JSON export tools.

Following the 30-day retrieval period, all Client Data will be purged from active systems in accordance with our Data Sanitization Policy, unless required otherwise by law.

The Company's total aggregate liability in contract, tort (including negligence), or otherwise shall not exceed 100% of the Fees paid in the 12 months preceding the claim.

Nothing in this Agreement excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

This Agreement and any dispute or claim arising out of it shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England shall have exclusive jurisdiction.